Support

We’re here to help you with any questions or issues you might have with the BillOver API.

Contact Options

Email Support

For general inquiries and support requests, you can reach us at:

[email protected]

Bug Reports

If you’ve found a bug or want to suggest an improvement:

1. Visit our issue tracker at github.com/billover/api-bugs/issues
2. Check if a similar issue already exists
3. Create a new issue with:
   • A clear description of the problem
   • Steps to reproduce
   • Expected vs actual behavior
   • API endpoint and request details (if applicable)
   • Any relevant error messages

Best Practices for Reporting Issues

To help us resolve your issue quickly, please include:

• API version you’re using
• Request and response examples
• Any error messages or codes
• Steps to reproduce the issue
• Expected behavior
• Your use case or context

Response Time

• Email support: We aim to respond within 1 business day
• Bug reports: We review new issues daily and will respond with updates as we investigate